Refund Policy

Thank you for purchasing Benny fitness store To protect the rights of all customers and maintain product quality, our store has established the following refund policy for tea products. Please read it carefully before placing your order:

I. No refunds or exchanges for tea products

All tea products (including loose tea, gift boxes, etc.) cannot be returned, exchanged, or refunded once sold.

For food safety and hygiene reasons, products cannot be resold once opened or left our store. We apologize for the inconvenience.

II. Exceptions If you encounter any of the following special circumstances, please contact customer service within 24 hours of receiving the goods. We will assist you in handling the situation:

• Received goods do not match the order details (e.g., incorrect item, incorrect quantity)
• Obvious quality abnormalities in the goods (e.g., mold, off-odor)
• Supplier failed to provide relevant product information

Please provide the following information so we can process your request as quickly as possible:

• Order number
• Product photo (clearly showing the problem)
• Problem description

After verification by our store, we will provide replacement or refund services depending on the situation, with related shipping costs borne by our store.

III. Incompatible Circumstances

• Failure to contact customer service within 24 hours
• Request for return or exchange due to subjective factors such as personal taste or preference
• Goods that have been opened, partially consumed, or are not in their original packaging
• Goods not purchased from our store

IV. Order Cancellation
If you need to cancel your order after it has been placed, please contact customer service within 24 hours. Cancellations or changes cannot be made after this period.

V. Contact Us

For any questions, please contact us:

Customer Service Email: leungchit98@gmail.com
Phone: +852 5902-7769